Terms and Conditions

The website operated at www.canadahoneydo.com and such other locations as made available from time to time (collectively, the "Website and the services offered therefrom (collectively, the "Service") are operated by Canada Honey Do Inc.

These terms of service set forth the general terms and conditions of your use of the Website and our Services and are in addition to (not in lieu of) any other terms of use posted on www.canadahoneydo.com linked from our Terms and Conditions page and constitute the entire Agreement (the "Agreement") between us and you ("you"). By accessing or using the Service, you (together with all persons accessing or using the Service, collectively, the "Users") signify that you have read, understand and agree to be bound by this Agreement in all respects with respect to the Website, our provision of the Service, and your use of them.

YOU MAY NOT USE THE SERVICES IF YOU ARE UNDER THE AGE OF MAJORITY IN THE JURISDICTION IN WHICH YOU ARE RESIDENT (I.E., IF YOU ARE A MINOR).

PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS.

1. About the Service. The Service enables Users who are seeking help ("Client") with various services, including those around the home to connect through the Website with service professionals (the "Service Provider") who would like to complete the task (the "Home Service") for the Client. The Service provides a platform that connects Client and Service Provider only. You must become a registered User by creating a User Account (as defined below) to request assistance and connect with a Service Provider. You may access from a computer or mobile device or call our phone line directly.

  1. Requesting Home Services. A Client may use the Service to post a request to have a particular Home Service provided (a "Request"). Such Requests must be clearly worded, correctly provide for the relevant category of service, and be a fair and accurate description of the work to be done. When making a request, the Client is solely responsible for confirming the accuracy of all information provided, including, the work requested to be done and the location at which the Client will require such Home Services (the "Premises"). Each Request is limited to one Home Service to be provided by one or more Service Provider. If a User wishes to obtain help with more than one Home Service, the User must make a separate Request for each Home Service requested. As a Client, by confirming your Request, you understand and agree that you have made an offer, for which a Service Provider, has the power to accept or reject in his/ her sole discretion. Once you have confirmed your Request, you may not cancel the job ("Job") without incurring a fee.
  2. You understand that once a Service Provider accepts your Request, we will notify you with information about the Service Provider, which may include the Service Provider's name, photo, customer service rating, and estimated time of arrival. You will also be able to contact the Service Provider by telephone or text message for the sole purpose of communication related to the Home Service Request.
  3. Obligations of the Client. By making a Request, you represent and warrant that you have the right to grant the Service Provider access to the at the Premises to perform the Home Services, will be present at the Premises at all times while the Home Service is being performed.
  4. Timing and the Service Provider. We will take reasonable efforts, but are under no obligation, to connect you with a Service Provider who is available to provide the Home Services provided in your Request, subject to your location, the Home Service requested, the availability of Service Provider willing to accept the Home Service Requested by you, and other conditions beyond our control. We do not guarantee that your Request will be accepted within the timeline prescribed for the respective service category. Any references within the Service to a Service Provider being rated, verified, vetted, licensed (where applicable), qualified, or similar language only indicates that the Service Provider has completed the relevant registration process and does not endorse, certify, or guarantee any User or their identity, trustworthiness, suitability, or ability to provide the Home Service.
  5. When interacting with others, including Home Service Professionals, you should exercise due diligence, caution and common sense to protect your personal safety and property. NEITHER THE CANADA HONEY DO INC. NOR OUR AFFILIATES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE AND YOU HEREBY RELEASE CANADA HONEY DO COMPANIES AND OUR AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO, WHETHER DIRECT OR INDIRECT. CANADA HONEY DO AND OUR AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
  6. Cancelling Home Services. A Client may cancel a Request without penalty before receiving a notification that a Home Service Professional has accepted the Request. Cancellation of Services after the Home Service Professional has accepted, will incur penalties, at our discretion. A Home Service Provider may cancel after accepting the Job or in extenuating services. If a Home Service Professional cancels your Job, we will take reasonable efforts to match your Home Service Request with an alternate Home Service Provider.

2. Account Security. In consideration of your use of the Service, you agree to: (a) provide us with accurate, current and complete information about you as may be prompted by any registration forms on the Service ("Registration Data"); and (b) maintain and promptly update the Registration Data, and any other information you provide to us, to keep it accurate, current and complete. We reserve the right to reject any registration form in our sole discretion. You must be at least 18 years old to register as a User. By providing Registration Data, you signify that you are at least 18 years old and acknowledge that you may not use the Services if you are under the age of 18. If necessary, we may ask you for proof of your age. If you are unable to provide proof of your age, we reserve the right, at our sole discretion, to halt your registration.

You may register on behalf of a corporate entity; however you acknowledge and agree that by providing Registration Data in such a capacity, you signify that you are authorized to enter into this Agreement on behalf of, bind the entity to, these terms and register for the Service. Upon providing Registration Data to us through the Service, you will provide account information (your "User Account") including (but not limited to) your personal information, mobile telephone number, and credit card data. Once you successfully register for a User Account, you will choose a password and be given access to your personal User Account. You hereby agree to be fully responsible for immediately updating your User Account to account for any change in Registration Data, all use of your User Account, any action that takes place using your User Account by any person or automated process, maintaining the confidentiality and security of the password to your User Account, and immediately notifying us upon any unauthorized use of your password or your User Account.

3. Fees & Payment Terms

• Canada Honey Do Rates. We set the rates for Home Services (the "Rate"), which may be provided to you during your Request process. The Canada Honey Do Rate excludes any materials required by the Service Provider to complete the Home Service. You acknowledge and agree that the cost of materials will be in addition to the respective Canada Honey Do Rate. We reserve the right to modify or update the Rates at any time and in our sole discretion.

• Minimum Charge. You understand and agree that there is a minimum charge set for each Home Service (the "Minimum Charge”)

• Home Service Payment and Billing. Client will be responsible for paying the invoice for each Home Service (the "Invoice"),

• Payment Processor. Users are required to provide their credit card or bank account details (as specified in any registration forms provided when registering for your User Account) to us when registering for a User Account. By doing so, you authorize us to provide this information to the third party payment processor (the "Payment Processor") we retain. You acknowledge and agree that the terms of the Payment Processor will govern your agreement and interactions with the Payment Processor and that our terms and policies do not govern and that we have no liability arising from your use of or access to the Payment Processor. You should review the applicable terms and policies of the Payment Processor, including its privacy and data gathering practices.

4. Prohibited Activities and Services

• The use the Service to "stalk", harass, threaten, intimidate, harm, cause a nuisance to, annoy, or inconvenience any other User of the Service or collect or store any personally identifiable information about any other User other than for purposes of transacting a Home Service.

• Prohibited Services. While using the Service, you further agree not to request, offer, negotiate, or complete any portion of a Home Service that:

  1. would violate, or lead to the violation of, any applicable local, provincial, territorial, national or international law or regulation,
  2. encourage or facilitate illegal activity, pornographic or obscene services including sexual and escort services, offers and solicitations of prostitution, and pornography, You have no legal right to request or perform, or would be considered, in any way, to form part of a lottery, raffle, sweepstakes, affiliate marketing scheme, multilevel marketing, pyramid scheme, or be related to spam, or any other form of solicitation that is not authorized by this Agreement.

5. Indemnification – The Client agrees to indemnify and save Canada Honey Do Inc, and its affiliates, and their respective directors, shareholders, officers, employees and agents harmless from any and liabilities, losses, claims, demands, costs, penalties, fines and actions of any kind or nature whatsoever which they may suffer by reason of any breach, violation or non-performance by Client of any law, regulation, or term or condition of this agreement.

6. Governing Law. This Agreement will be construed in accordance with and governed by the laws of the province of Ontario.

7. Disputes. If a dispute arises out of, or in connection with this Agreement, the parties agree to meet to pursue resolution through negotiation or other appropriate dispute resolution process before resorting to litigation.

All information exchanged during this meeting or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by the parties and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.